A Rocky Credit History Doesn’t Have to Prevent You From Achieving Your Financial Goals

About 10 years ago, Rinette O. and her husband ran into some financial difficulties, which resulted in bankruptcies. In addition, they’d accumulated some high-interest credit card debt. So, when they wanted to purchase a home a few years later, their credit history presented too big a hurdle to qualify for a mortgage. A family member was able to assist them and obtain the home for them.

Fast forward a few years, and they wanted to refinance the mortgage so they could be the sole title and mortgagors of their home. But, once again, their credit history caused many lenders to turn away. But Chad Spencer, Mortgage Analyst at Reliance First Capital took the time to thoroughly review the couple’s financial situation and, through determination and program knowledge, he was able to find a mortgage that they qualified for and helped them achieve their financial goals.

First Contact

Rinette first heard about Reliance First Capital after submitting an online request via LendingTree^®. She saw the hundreds of detailed customer reviews about the lender and read a handful of them, which highlighted Reliance First Capital’s consistent attention to detail and dedicated customer service.

She received an introductory email from Chad and then a phone call. Rinette remembers that call as if it was yesterday.

“I wasn’t ready to do anything just yet as I was simply looking to gauge interest rates and see if we could qualify,” explained Rinette. “Given what had happened in the past, including the bankruptcy, I did not have high hopes that we could get a mortgage and achieve our goals. But, from the very first conversation with Chad, I had a good feeling as he answered all of my questions and was very reliable.”

Determination

Following their first discussion, Chad was not able to immediately identify a loan program for which they would qualify. He notified them regarding his initial findings, yet he remained vigilant as he investigated the various loan programs and guidelines in search of a solution for them. And his determination paid off as Chad was able to find a loan program for which they could qualify and which helped them achieve their goals.

“When Chad called us back to say he believes he had found a solution, that’s when I knew he was truly committed to helping us,” explained Rinette. “Chad went above and beyond by spending countless hours looking over paperwork, time and time again, in order to make sure we could reach our goals.”

Commitment

During the loan application processing, other lenders contacted Rinette.

“I turned them all down,” explained Rinette. “I felt comfortable and confident with Chad. It is very important to have a knowledgeable Mortgage Analyst who is very detailed oriented and committed to helping the customer with all of their needs. And that’s exactly what Chad provided.”

Rinette noted she probably wouldn’t have had the same results if she’d worked with another firm. In the end, Rinette accomplished her goal and then some. She was able to lower her monthly mortgage payment, pay off some of her high-interest-rate debt, get cash out, and, most important, the title and mortgage were in their name. With that came the peace of mind things had, in fact, gotten better.